answers to all your questions
Orders & Shipping
Where do you ship to?
We currently ship to customers within the United States. For international customers, our products may be available through our partner, iHerb. Sign up for our email and SMS to be the first to know about future expansions!
How can I cancel or change my order?
Once your order is placed and processed, we're unable to edit the items in your order or fully cancel your order as we strive to fulfill orders as quickly as possible. If you have any questions, please email our support team at support@lemmelive.com— while we cannot guarantee any changes or cancellations, we will do our best to help!
When will my order ship?
We make every effort to process your order within 24 hours. However, due to our very high order volumes, please allow 2-3 business days to process your order. We’ll send you a shipping confirmation email with your tracking number once your order has shipped so you can keep track of it.
International orders placed through iHerb are fulfilled by their team and subject to their shipping timelines.
Can I expedite my shipping?
For Domestic Orders: At checkout, you’ll have two shipping options, standard and 2-day air. If you have any questions, please reach out to our customer service team via email, support@lemmelive.com.
Orders to military addresses may take 3-8 business days to arrive.
International orders placed through iHerb are fulfilled by their team and subject to their shipping timelines.
How much does shipping cost?
Shipping costs vary based on your country and selected shipping method. Your shipping costs are calculated at checkout. We offer free standard shipping on domestic orders of $50+.
My package was marked as delivered, but it never arrived?
We’re sorry to hear that: please reach out to our customer service team email if you are experiencing any problems with your order delivery.
My favorite product is sold out. When will you restock?
Due to the popularity of our products, we do experience sell-outs. Rest assured we are working as quickly as possibly to replenish our products. We recommend you sign up for email or text alerts to be the first to receive updates on when our products are back in stock. We also recommend you sign up for our subscription program to receive your favorite products on a monthly basis, with no hassle or stock-out concern. Subscription customers also receive a discount on every order, BTW.
Where else can I buy Lemme products?
Currently, our products are available on our website, our Amazon Storefront, Revolve, Sprouts Farmers Market, Target, Ulta Beauty, Erewhon, HEB, Meijer, and internationally through iHerb. Sign up for our email or text alerts to be the first to know about new releases and retail partners. To find a store near you, head to our store locator in the 'Find Us' section at the bottom of this page. To find a retail store near you, head to the 'Find Us' section at the bottom of this page. Be sure to sign up for email or text alerts to hear about new launches and stockists first.
Are there restrictions on the quantity of vitamins and supplements I can purchase?
To comply with import regulations in Canada, Australia, and New Zealand, consumers are limited to a 90-day supply of each vitamin or supplement per order. This means you can only purchase an amount that would last 90 days based on the recommended daily dosage. For example, if a bottle contains 60 gummies and the daily dose is two, you can order up to three bottles, totaling 180 gummies. Shipments that exceed this limit will be held and returned, so please ensure your order complies with these regulations to avoid any delays or issues Note:If you are unable complete your order to Canada, Australia, or New Zealand, and have verified that your address and other information are correct, your shipment may exceed the 90-day supply limit.
Subscriptions
How do subscriptions work?
Sign up for subscriptions to receive your delicious Lemme products every month, with no hassle or worry about your favorite gummy selling out. Plus subscription customers get a discount on every order and early access to new product drops (trust us, you want this access). Manage your subscription easily by simply logging into your account. You can easily choose to skip a monthly shipment, change the frequency of your shipments, swap your subscription products, gift one of your shipments if you are out of town, or cancel your subscription.
How do I manage my account information and/or subscription?
You can manage your account information and subscription within your account page by clicking "Manage Subscriptions" under Account Details. There you can do everything from changing your shipping address, adjusting frequency, pausing or skipping an order, updating payment details and much more.
How can I change my subscription shipping frequency or cancel my subscription?
It’s super easy to manage your subscription on your account page. If you still have any questions, please reach out to our customer support team via chat or email.
Returns & Exchanges
Can I return or exchange an item?
Currently, we do not offer Returns or Exchanges on orders. Due to our strict quality and safety protocols, we cannot resell any products that have left our warehouse. However, if you experience any issues with your product, please reach out to Customer Support at support@lemmelive.com for immediate assistance.
Can I return Lemme GLP-1 Daily™?
At this time, all international orders are final. For those located in the US, we offer a money-back guarantee on your first 1-bottle supply of Lemme GLP-1 Daily™. We will not be accepting returns for orders containing a 3-bottle or 6-bottle supply of Lemme GLP-1 Daily™. Please also note that there is a return processing fee of $9.99, which will be deducted from your refund total.
To initiate a return, please reach out to our Customer Support team at support@lemmelive.com.
Products & Science
What makes Lemme different from other natural products?
Taste, science and sustainability! Customers tell us that we have created the best tasting gummies on the market, and we agree! We also believe in using the most premium, science-backed ingredients. Just look at our Ingredient Lists to see the clinically-studied ingredients we use (at clinically-tested dosages). Finally, sustainability is part of our DNA. Our gummy bottles and caps are made of 100% Post-Consumer Recycled content and we have strong partnerships with The Carbon Fund and One Tree Planted, so you can feel really proud to be a Lemme customer.
Where does Lemme manufacture its products?
All of our gummy products are formulated and manufactured in the United States and Australia, using premium, globally sourced ingredients. Additionally, our products are always produced to the highest standards. Our gummies are manufactured in NSF and GMP-certified facilities. GMP stands for “Good Manufacturing Practices,” so you can rest assured that our facilities adhere to the FDA’s strictest requirements for supplement manufacturing.
Are Lemme products made in an allergen-free facility?
Our gummies are produced in facilities that also process nuts, wheat, dairy, soy and sesame.
Are Lemme products vegetarian?
Yes, our products are all vegetarian except for Lemme Glow, which is dairy-free.
How often can I take Lemme products?
You can enjoy Lemme products daily. In fact, the clinical results from many of our ingredients’ clinical studies are based on consistent, daily use. Please read and follow the Suggested Use on each product.
Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.
Can I take Lemme products if I’m pregnant or breastfeeding?
Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.
Do I need to take Lemme products with food?
You do not need to take Lemme gummies with food. We do recommend taking Lemme capsules with food.
Can I take my Lemme products together?
Yes, Lemme gummies can be taken together, as long as you follow the suggested use listed for each gummy. Adults can pair any of our gummies, capsules, chews together for optimal results.
Every body is different. So please consult your physician if you are new to supplements, pregnant, breastfeeding, have a medical condition or are taking any medication.
Can I take Lemme products with other supplements, or drugs/medications?
Please consult your physician if you are taking any medication, are pregnant or nursing.
What is the shelf life of Lemme products?
Shelf-life varies based on the proprietary ingredients in each of our products, although most of our gummies have an 18-month to 2 year shelf-life. All of our products have expiration dates on them (typically on the bottom of the gummy bottle).
How should I store my gummies?
It's best to store your gummies at room temperature and away from direct sunlight.
Can I give Lemme to my children?
Lemme products are intended for adults 18 and older. They should not be used by anyone under 18 without guidance from their physician.
Product Research & Testing
Are Lemme products clinically tested?
Lemme uses clinically-studied ingredients in many of our products. Science-backed results are very important to us and our customers. You can learn more about our clinically-studied ingredients on our product pages, where you can view the clinical studies and results.
Does Lemme test on animals?
We never test on animals!
Inquiries
Where can I reach out for press?
Press Inquiries: press@lemmelive.com
Where can I discuss a product-related medical inquiry?
To report an adverse event or have a product-related medical inquiry, please reach out to our medical team at 833-359-6305.
New York Dietary Supplement Age Restriction Law
What is the New York Dietary Supplement Age Restriction Law?
Effective April 22, 2024, New York General Business Law Section 391-oo prohibits the sale of specific weight loss and muscle-building dietary supplements to New York consumers under the age of 18. This law applies to retail stores located in New York, as well as online retailers selling dietary supplements to consumers in New York, and requires these retailers to verify a consumer’s age at the time of purchase. In addition, the law requires that online retailers shipping dietary supplements to customers in New York use methods of shipping which require a person 18 years of age or older to sign for the package and provide proof of age to the mail carrier.
What products are subject to the New York age restriction law?
The law applies to dietary supplement products intended for muscle building or weight loss and “over-the-counter” diet pills. The law does not apply to foods (i.e., products labeled with a Nutrition Facts panel).
Who does this law apply to?
The law applies to physical retail stores located in New York, such as grocery stores and specialty retailers, as well as online retailers. All retail establishments, regardless of whether physical or online, will be required to conduct age verification prior to sale of any products subject to this law to ensure that consumers are 18 years of age or older.
Can I still purchase these products online if I live in New York?
Yes, you can still purchase these products online and have them shipped to you in New York. If any of the products in your cart are subject to the New York age restriction law, we will ask you to verify that you are 21 years of age or older before completing the purchase.
Will my shipping cost increase?
The New York age restriction law requires that retailers use a method of shipping which requires the order recipient to sign and provide proof of identification for delivery. While this method of shipping is more expensive than traditional methods of delivery, we will still be charging our regular rate and continue to offer free shipping for orders over $50.
What kind of age verification do I need to show upon delivery of my order?
A valid government-issued ID, such as a driver’s license, passport, or military ID with a visible birthday are required for delivery.
Why does your age verification disclaimer state that I need to be over 21 to purchase when the law only requires that purchasers be 18 years of age or older?
Unfortunately, most shipping companies will only conduct age verification for those 21 years of age or older; therefore, upon receipt of your order, you will need to present a valid ID evidencing that you are over 21 years of age.
What if I am not home when the mail carrier delivers my order?
Unfortunately, the shipping carrier will not be able to deliver the order unless an adult is present to sign for delivery. Depending on the shipping carrier, an additional attempt may be made to deliver you order. Please consult directly with the shipping company on making arrangements for your delivery, including regarding whether they will make an additional attempt to deliver your order if you are not home initially.
Who should I reach out to if I have questions about this law?
Consumers who have questions about this law can contact several entities for more information:
- State Attorney General’s Office – The New York Attorney General’s office is tasked with enforcement and they can provide insights on the law and its enforcement. You can find the contact information for the New York Attorney General’s office at https://ag.ny.gov/contact-ag.
- Local Consumer Protection Office – Your local consumer protection office can provide guidance on consumer rights and advice on how to proceed with any inquiries or concerns regarding the implementation of this new law.
- Healthcare Providers – If your questions are health-related, consulting a healthcare professional is advised.
Our Customer Service Department – If you have questions pertains to our policy or your particular experience on our website, please reach out to our customer service department at support@lemmelive.com
