answers to all your questions

Orders & Shipping

Where do you ship to?

We currently ship to customers in the United States, United Kingdom, Canada, Australia, France, Italy, Germany and Ireland. Sign up for our email and SMS to be the first to know of other expansions!

How can I cancel or change my order?

Once your order is placed and processed, we're unable to edit the items in your order or fully cancel your order as we strive to fulfill orders as quickly as possible. If you have any questions, please email our support team at support@lemmelive.com— while we cannot guarantee any changes or cancellations, we will do our best to help!

Do you ship orders to the UK? If so, how will orders be shipped?

Yes, we ship to the UK!. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135.

When will my order ship?

We make every effort to process your order within 24 hours. However, due to our very high order volumes, please allow 2-3 business days to process your order. We'll send you a shipping confirmation email with your tracking number once your order has shipped so you can keep track of it.

For international orders, please allow 2-3 weeks for your products to arrive.

For orders in Hawaii, Guam and Australia, please note that it can take up to 25 business days for your products to arrive. Contact us at support@lemmelive.com with any further questions.

Can I expedite my shipping?

For domestic orders: At checkout, you’ll have two shipping options, standard and 2-day air. If you have any questions, please reach out to our customer service team via email, support@lemmelive.com

For international orders: Based on your location, we share the best rate and carrier available. If you have any questions, please reach out to our customer service team via email, support@lemmelive.com

How much does shipping cost?

Shipping costs vary based on your country and selected shipping method. Your shipping costs are calculated at checkout. We offer free standard shipping on domestic orders of $50+. 

My package was marked as delivered, but it never arrived?

We’re sorry to hear that: please reach out to our customer service team email if you are experiencing any problems with your order delivery. 

My favorite product is sold out. When will you restock?

Due to the popularity of our products, we do experience sell-outs. Rest assured we are working as quickly as possibly to replenish our products. We recommend you sign up for email or text alerts to be the first to receive updates on when our products are back in stock. We also recommend you sign up for our subscription program to receive your favorite products on a monthly basis, with no hassle or stock-out concern. Subscription customers also receive a discount on every order, BTW.

Where else can I buy Lemme products?

Currently, our products are available on our website, our Amazon Storefront, Revolve, Sprouts Farmers Market, Target, Ulta Beauty in store & online and Erewhon. Sign up for our email or text alerts to be the first to know about new releases and retail partners. To find a store near you, head to our store locator in the 'Find Us' section at the bottom of this page.

Subscriptions

How do subscriptions work?

Sign up for subscriptions to receive your delicious Lemme products every month, with no hassle or worry about your favorite gummy selling out. Plus subscription customers get a discount on every order and early access to new product drops (trust us, you want this access). Manage your subscription easily by simply logging into your account. You can easily choose to skip a monthly shipment, change the frequency of your shipments, swap your subscription products, gift one of your shipments if you are out of town, or cancel your subscription.

How do I manage my account information and/or subscription?

You can manage your account information and subscription within your account page by clicking "Manage Subscriptions" under Account Details. There you can do everything from changing your shipping address, adjusting frequency, pausing or skipping an order, updating payment details and much more.

How can I change my subscription shipping frequency or cancel my subscription?

It’s super easy to manage your subscription on your account page. If you still have any questions, please reach out to our customer support team via chat or email.

Returns & Exchanges

Can I return or exchange an item?

Currently, we do not offer Returns or Exchanges on orders. Due to our strict quality and safety protocols, we cannot resell any products that have left our warehouse. However, if you experience any issues with your product, please reach out to Customer Support at support@lemmelive.com for immediate assistance.

Products & Science

Are Lemme products natural? What is your “no list”?

Lemme never formulates with high fructose corn syrup, artificial sweeteners, synthetic colors, gluten, or GMO’s. We are very mindful of sugar content, so we formulate our gummies with no more than 1-2 grams of sugar per gummy. Our products prioritize organic ingredients when possible.

What makes Lemme different from other natural products?

Taste, science and sustainability! Customers tell us that we have created the best tasting gummies on the market, and we agree! We also believe in using the most premium, science-backed ingredients. Just look at our Ingredient Lists to see the clinically-studied ingredients we use (at clinically-tested dosages). Finally, sustainability is part of our DNA. Our gummy bottles and caps are made of 100% Post-Consumer Recycled content and we have strong partnerships with The Carbon Fund and One Tree Planted, so you can feel really proud to be a Lemme customer.

Where does Lemme manufacture its products?

All of our gummy products are formulated and manufactured in the United States, using premium, globally sourced ingredients. Additionally, our products are always produced to the highest standards. Our gummies are manufactured in NSF and GMP-certified facilities. GMP stands for “Good Manufacturing Practices,” so you can rest assured that our facilities adhere to the FDA’s strictest requirements for supplement manufacturing.

Are Lemme products made in an allergen-free facility?

Our gummies are produced in facilities that also process nuts, wheat, dairy, soy and sesame.

Are Lemme products vegan?

Yes, our products are all vegan except for Lemme Glow, which is dairy-free & Lemme Mama, which is vegetarian.

Are Lemme products organic?

We prioritize organic ingredients wherever we can in our supplements. That's why we're proud to say that ingredients like tapioca, sugar and even some of our natural flavors are organic. Certain micronutrient ingredients, however, cannot be classified as organic. For these, we select the most premium forms we can find.

Are Lemme products non-GMO?

Yes, all Lemme products are non-GMO.

How often can I take Lemme products?

You can enjoy Lemme products daily. In fact, the clinical results from many of our ingredients’ clinical studies are based on consistent, daily use. Please read and follow the Suggested Use on each product.

Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

Can I take Lemme products if I’m pregnant or breastfeeding?

Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

Do I need to take Lemme products with food?

You do not need to take Lemme products with food.

Can I take my Lemme products together?

Yes, Lemme gummies can be taken together, as long as you follow the suggested use listed for each gummy. Adults can pair any of our gummies, capsules, or tinctures together for optimal results.Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

Can I take Lemme products with other supplements, or drugs/medications?

Please consult your physician if you are taking any medication, are pregnant or nursing.

What is the shelf life of Lemme products?

Shelf-life varies based on the proprietary ingredients in each of our products, although most of our gummies have an 18-month to 2 year shelf-life. All of our products have expiration dates on them (typically on the bottom of the gummy bottle).

How should I store my gummies?

It's best to store your gummies at room temperature and away from direct sunlight.

Can I give Lemme to my children?

Lemme is formulated for adult-use only.

Product Research & Testing

Are Lemme products clinically tested?

Lemme uses clinically-studied ingredients in many of our products. Science-backed results are very important to us and our customers. You can learn more about our clinically-studied ingredients on our product pages, where you can view the clinical studies and results.

Does Lemme test on animals?

We never test on animals!

Inquiries

Do you have an affiliate program?

Yes! To apply to our Influencer and Affiliate program, please follow the link here;
lemmelive.grin.live

Where can I reach out for press?

Press Inquiries: press@lemmelive.com

Where can I discuss a product-related medical inquiry?

To report an adverse event or have a product-related medical inquiry, please reach out to our medical team at 833-359-6305.

Apparel

Sizing and Measurements

Product sizes are based on US measurements (inches). Please refer to the size guide provided with each product to find your perfect fit.

Apparel Return Policy

All merchandise sales are final. Because these items are limited edition, we are unable to accept returns or exchanges.

How should I care for my apparel?

Every item is unique - Please refer to the product details and care tags attached to each Lemme garment for proper care instructions.

My size isn’t available on the website. Will you restock?

Currently we don't have a set date for our next apparel drop. Stay updated by signing up for our email newsletter and be the first to hear about our upcoming releases!

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